FAQ

DOES SHINEON REFUND?

Shineon will refund your payment and courier costs when there is a fault with a garment that was not mentioned in listing. Please feel free to approach us via email if you are ever unhappy. We will do our very best to sort out for you. Shineon will exchange if a garment is simply not what you expected it to be for a credit on the site.. So you never lose out!

HOW SOON DO I CONTACT SHINEON IF I DONT LIKE MY ITEM?

STRAIGHT AWAY. THIS IS REALLY IMPT. We need to know within 3 days if you want to return garment and then have garment returned to us within 7. Thanks

HOW DO I GET IN TOUCH WITH SHINEON?

Email gene on genek@slingshot.co.nz or Fee on butterfly6@slingshot.co.nz or Call us on (09 ) 8271932.

HOW DO I UNSUBSCRIBE FROM SHINEONS WEEKLY SPECIALS?

Send us an email and we will remove you from the list or sign in and click "members login" and " manage your subscriptions" then "unsubscribe from email list" Easy peasy.

DOES SHINEON SEND TO AUSTRALIA?

Yes we do! Please contact us if you have any queries.

ARE THE ITEMS I BUY FROM SHINEON PRELOVED OR NEW??

Shineon offers the best of both worlds!
If we are selling a preloved item we will say so in garment write up. If you are only interested in new items please look for the "NEW" icon. Shineon loves vintage and preloved garments as we believe it adds a bit of originality to ones wardrobe. We are very particular about the condition of our garments and will thoroughly describe conditon of each preloved garment we sell so you can have confidence in buying from us.

ITS BEEN MORE THAN THREE WORKING DAYS.. WHERE IS MY PARCEL?

If you are concerned that your item hasnt arrived please dont hesitate to contact us. If you wish to track your gament please use the tracking number provided by shineon and check out the status of your order on www.courierpost.co.nz

I MISSED THE SHINEON EMAIL SPECIAL CAN I STILL GET THE DISCOUNT?

No. Our specials are available for the length of time specified on the email send out and while stock lasts!

HOW LONG DOES DELIVERY TAKE?

In NZ .. One to Two days after payment has cleared.

WHAT IF I NEED MORE MEASUREMENTS OR I HAVE QUESTIONS ABOUT GARMENT?

Please send us an email.. we would be happy to help!
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